Return & Refund Policy

Last Updated: March 2026

Thank you for shopping with Valueon. We strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, our Return & Refund Policy is outlined below.

Returns

Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must:

• Be unused and in the same condition as received

• Be in the original packaging

• Include receipt or proof of purchase

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

• Products that have been used or opened

• Clearance or sale items

• Items damaged after delivery

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–7 business days

• Refunds will be issued through the original payment method

Please note that shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged at the time of delivery. If you need to exchange an item for the same product, please contact us.

Return Shipping

Customers are responsible for the cost of return shipping, unless the product was delivered damaged or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Valueon
Address: Airport Area, Abu Dhabi, United Arab Emirates
Phone: 02 575 7555